This role will be responsible for leadership of the design, development, testing and deployment of data warehouse, data mart and reporting solutions. This person will work closely with various functional teams to translate business requirements into optimized data storage and reporting systems.

This leadership position develops and implements systems to meet the information reporting needs of the business, including Data Warehouses, Decision Support systems and other Reporting Systems. This position will also contribute to the development of the data warehouse strategy including being involved in project management of initiatives, all phases of the systems development life cycle; resolution of issues with existing systems; and providing technical guidance to other team members.

• Steering the data architecture design and review processes, including planning and monitoring efforts, reviewing deliverables and communicating with stakeholders
• Leading creative approaches to problem solving, as well as the development of quality deliverables, supporting Enterprise Data Architecture strategic initiatives
• Develop the strategy for a comprehensive, integrated approach to mortgage servicer reporting through the integrated development of the tools, information and analytics
• Advise management and keep them informed on issues related to IT.
• Ensure that service level targets are met and address all service level complaints.
• Champion corporate values and culture throughout the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Technology

• Provide technical recommendations for optimized data access and retention for the data warehouse
• Define areas of improvement to optimize data flows
• Identify strategy for data acquisition and archival
• Study and recommend technology products that will provide a real, solid benefit to the company through improvements to processes and systems.
• Develop and implement a vision for corporate Business Intelligence
• Manage the data systems development life cycle to maximize its value to the company.
• Develop and maintain functional expertise in the following disciplines; database architecture, integrated business intelligence, KPI definition, analytical tools, techniques, and other infrastructure requirements
• Assist the business community in developing, implementing and maintaining appropriate and insightful dashboards/reports to measure effectiveness and provide insights to help grow the business
• Codify and publish formal analytic and reporting frameworks and methodologies
• Identify new data information sources to drive reporting and analytics effectiveness
• Partner with the functional business owners to coordinate and develop key management reports and tools to support operational and analytical requirements
• Apply various quantitative methods to analyze and interpret information from multiple data sources
• Support ad hoc analysis and projects as needed
• Identify data sources / process flows and design/execute data processes including data validation, data cleansing, data manipulation and analysis

Operations

• Develop and train personnel to increase analytic and reporting capabilities and set the foundation to meet requirements of future offerings.
• Develop and evolve the departments toolset and offerings in line with business demands, including the introduction of new and innovative solutions
• Manage and maintain all system processes (operations) that are integral to the company's ability to conduct its daily business.
• Manage, development and support managers to ensure on-time and within-budget completion of projects.
• Identify process improvement and profit opportunities through rigorous data analysis and partner with business owners to implement the improvements
• Establish, maintain and promote consistent methodology for analytics deployment
• Proactively investigate data issues and ensure on-going reporting data integrity

Staff Management

• Assist internal teams with data analysis, manipulation and communication of results to the appropriate levels
• Create quarterly and yearly objectives for all staff that supports the company's strategic business initiative and objectives.
• Provide training initiatives for all staff to improve skills and allow career advancement.
• Insure that the all IT departments carry out all IT requests with a high degree of efficiency, holding the customer's need in the highest regard.
• Conduct performance reviews for all staff at least once a year.

Planning and Budget

• Plan and implement strategies for meeting data management needs, organizing and managing projects to implement data solutions
• Ensure 100% pass rate on all audits (operations and software)

Miscellaneous

• Work with all managers and departments to ensure the smooth operation of the company, assisting with all projects and requests as necessary.
• Communicate with business managers the schedule for system events.
• Establish and maintain good working relationships with all staff.
• Maintain a professional appearance and demeanor at all times.
• Keep up to date on current hardware, software and telecom trends.

ADDITIONAL DUTIES:

As assigned by management.

SUPERVISORY RESPONSIBILITIES:

This position has direct responsibility for data and reporting groups. The Data Services Manager reports to the AVP of Data Services.  The position coordinates with other IT management to ensure a quality performance of all technology for the business unit supported.