Vice President of Engineering

Create a ground-breaking product which will shape the future of protecting digital intellectual property at all points in its life cycle from concept, design and creation all the way to physical manufacturing. You will work with the CTO to further envision and architect our core MVP and then orchestrate the successful development and delivery of the product. You will coordinate the entire development process, manage people, timelines, deliverables, QA, scalability and security architecture.

Vice President of Marketing

Our premier health care client has an immediate opening in their  Valencia, CA corporate office for a Vice President of Marketing.  The Vice President of Marketing will be responsible for all corporate marketing and product management activities, the analysis of existing marketing strategies, the design and implementation of new marketing strategies, building and enhancing corporate and product branding, creating a cohesive and coordinated brand strategy, and creating a communications strategy.

Contact Center Supervisor

Pailin Group Executive Search

Contact Center Supervisor - Valencia, CA

Job Summary:

We are currently seeking a dynamic Contact Center Supervisor to work in our clients Valencia Contact Center. Their agents process telephone orders from patients and referral sources in a fast paced, high volume environment. The primary function of this position is to provide excellent customer service.

Benefits:

  • Medical, Dental and Vision
  • 401(k)
  • Personal, Sick and Vacation Days
  • Flexible Spending Account
  • Life & Disability Insurance
  • Education Assistance
  • Employee Discounts

 Key Job Responsibilities:

  • Monitors and reviews reports for performance statistics, daily
  • Manages abandonment rate to below 5%
  • Runs and monitors dialer campaigns through to completion
  • Manages Available time to 5.5 hours or above per CSA
  • Maintains sufficient phone coverage in specialty queues
  • Monitors, evaluates and assists with follow up on team hold screens
  • Monitors and ensures completion of returned CSA documents
  • Monitors quality and productivity of CSAs and generates reports
  • Monitors calls to observe employee demeanor, technical accuracy, and conformity to company policies
  • Answers questions and recommends corrective services to address customer complaints
  • Coaches agents through side-by-sides, monthly
  • Determines work procedures, prepares work schedules, and expedites workflow
  • Studies and standardizes procedures to improve efficiency of subordinates
  • Maintains harmony among workers and resolves grievances
  • Prepares and delivers monthly and annual performance reviews with management
  • Identifies beneficial training topics based on questions and requests from CSAs
  • Calculates and submits agent incentive points
  • Places employee orders
  • Processes order cancellations and account deletions
  • Conducts interviews
  • Delivers disciplinary action and maintains Key Incident Logs
  • Handles and resolves escalation calls
  • Miscellaneous projects as assigned by manager

 Experience/Qualifications/Education:

  • College degree preferred
  • 2 years supervisory experience, preferably in a call center environment
  • 3-5 years customer service experience
  • Health care industry experience preferred
  • Proficient in Microsoft Word and Excel
  • Excellent written and verbal communication skills
  • Strong organizational skills

Pailin Group Professional Search Consultants - Send resumes to Amanda Sonus - Senior Consultant asonus@pailingroup.com

www.pailingroup.com

Staff Accountant

We are recruiting for a high-performing Staff Accountant, who can thrive in a dynamic and growth-focused organization. The ideal candidate will have excellent attention to detail, self-motivation and knowledge of general accounting practices and procedures. The primary function of this position is to process bi-monthly payroll for the organization, prepares, develops and reviews the accounting and financial information, as well as provides a strong level of support to the accounting team.

Purchasing Supervisor

Our premier client has an immediate opening in their Valencia, CA office for a Purchasing Supervisor. The primary function of this position is to assist in managing and coordinating activities of personnel engaged in purchasing materials and supplies. The successful applicant will have the responsibility for analyzing market and delivery conditions to determine present and future supply availability. 

Director of Managed Care-Western Region

The Region Director is also responsible for developing and implementing their respective regional business plan, supporting the National Accounts, Sales and Marketing business plans.  This position can be housed in any one of following locations: Walnut Creek, Los Angeles, or Valencia. Serious consideration will be given to applicants in both Northern and Southern CA.

Director of Talent Acquisition

Includes the following.  Other duties may be assigned.

Build a strategy hiring plan and setting the vision strategy and goals for the domestic hiring team. Provide leadership for the domestic HR Business Partners and act as a strong role model, motivating for growth while driving a high level of performance and cutting costs. Partner with senior management and department managers to understand needs and provide talent strategies and workforce planning to attract top talent.  Build a data driven organization evolving recruiting metrics and analytics that provide insights.