Pailin Group Executive Search
Vice President - Operations
Job Description
The Vice President, Operations is a senior leader driving operational excellence for the luxury hotel brand known for its award-winning service and vibrant culture. Reporting to the Senior Vice President, Operations, this role will be one of two Vice Presidents, Operations and will have oversight of the western region working across disciplines to deliver results , including strategic business planning, service initiatives, revenue generation, associate development, departmental costs and operating profit across approximately 30 properties.
Responsibilities
In concert with other company leaders, ensure the development of the annual strategic plan, objectives and budget for each property and timely execution at assigned properties
Work with Area Managing Directors and General Managers to accurately forecast financial performance and deliver results in accordance with those budgets
Have oversight of and mentor Area Managing Directors and work in collaboration with teams in Sales, Revenue Management, Finance, Associate Services, Engineering, Food & Beverage and Rooms
Be responsible for overall quality of the guest experience
Actively participate in operations and senior staff meetings at the corporate office; responsible for briefing corporate colleagues on noteworthy issues in assigned areas of responsibility
Provide regular and effective updates to the Senior Leadership team on the performance of assigned properties and the leaders in the region
Analyze data and industry trends to work with others to create improved offerings, processes and procedures to generate higher performance
Review all metrics on an ongoing basis, including financial reports, guest satisfaction, STR performance, financial audits, associate opinion surveys and employee turnover
Be involved with property capital planning, budgeting and implementation
Conduct property visits at “need” hotels and resorts throughout the year to review all aspects of the operation, including financial performance, guest experience, associate engagement, service execution and compliance to standards
Works closely with sales & marketing and revenue management to help achieve and exceed established RevPAR goals
Maximize employee performance and positive morale as an ambassador of core values
Serve as a cultural ambassador and embrace all associate relations programs
Qualifications
Minimum three years in corporate and/or regional operations role
Bachelors degree in business, hospital management or related field preferred
Experience in leading resorts, convention and urban hotels a plus
Excellent communications skills
Demonstrated track record in achieving results
TO APPLY please forward resume and compensation requirements to Roxxanne Miller at rmiller@pailingroup.com
www.pailingroup.com
