Territory Sales Representative (Outside Sales)

Territory Sales Representative (Outside Sales)

We are currently recruiting for a talented Territory Sales Representative to represent our premier clients Houston Sales Office in Houston, Texas. The primary function of this position is to ensure the highest level of customer service possible. Our sales focus is on the urological, incontinent, enteral, ostomy and diabetic product groups.

Postdoctoral Fellow: Cancer Genetics, Epigenetics and Biomarkers

Postdoctoral Fellow: Cancer Genetics, Epigenetics and Biomarkers

Multiple Postdoctoral Fellow positions are available for immediate recruitment for highly motivated candidates to join a team of researchers at a world-renowned academic Cancer Research Institute in Dallas, TX, USA. The laboratory focuses on understanding the interplay between genetic, epigenetic and alterations in noncoding RNAs in gastrointestinal cancers. This is a multidisciplinary research group, undertaking a number of collaborative projects involving Cancer Research Institutes and large international consortia. 

Assistant Investigator: Cancer Genetics, Epigenetics and Biomarkers

Assistant Investigator: Cancer Genetics, Epigenetics and Biomarkers

An Assistant Investigator position is available for immediate recruitment for a highly motivated candidate to join a team of researchers at the laboratory headed by a renowned PhD. Focusing on understanding the interplay between genetic and epigenetic alterations in gastrointestinal and other cancers. Our client is a multidisciplinary academic research group, undertaking a number of collaborative projects involving the Institute and large international consortia. 

 

Associate Investigator: Cancer Genetics, Epigenetics and Biomarkers

Associate Investigator: Cancer Genetics, Epigenetics and Biomarkers

An Associate Investigator position is available for immediate recruitment for a highly motivated candidate to join a team of researchers in a world renowned academic Cancer Research Laboratory at the Dallas, TX, USA location. The laboratory headed by a prominent PhD focusing on understanding the interplay between genetic and epigenetic alterations in gastrointestinal and other human cancers.

Regional Director of Sales/Operations

Regional Director of Sales/Operations South Region. This position will cover the Texas and Arkansas markets and will direct the activities of the sales organization. The Director will also develop sales strategies for new business, and retention of existing business within each region, to maximize the company’s revenue and operating income objectives.

Assistant Vice President, Labor Relations

PRIMARY PURPOSE: The Assistant Vice President (AVP), Labor/Employee Relations leads on  labor relations issues. The AVP will develop, plan, coordinate and supervise the Labor/Employee Relations program for the entire campus. SPECIFIC DUTIES: Ensure the interpretation and consistent administration of the State collective bargaining agreements for UUP, CSEA, PEF, and NYSCPBA. Build and maintain relationships with all campus constituents to facilitate the successful management of the responsibilities of the office.

Divisional Vice President, Strategic Relationship Management

Develop and lead a high performing team that meets or exceeds revenue, asset and retention targets through a growing portfolio of defined contribution plans that align with the ‘Participant First’ mission and meet the needs of the advisors/plan sponsors/trustees.

Contact Center Supervisor

Pailin Group Executive Search

Contact Center Supervisor - Valencia, CA

Job Summary:

We are currently seeking a dynamic Contact Center Supervisor to work in our clients Valencia Contact Center. Their agents process telephone orders from patients and referral sources in a fast paced, high volume environment. The primary function of this position is to provide excellent customer service.

Benefits:

  • Medical, Dental and Vision
  • 401(k)
  • Personal, Sick and Vacation Days
  • Flexible Spending Account
  • Life & Disability Insurance
  • Education Assistance
  • Employee Discounts

 Key Job Responsibilities:

  • Monitors and reviews reports for performance statistics, daily
  • Manages abandonment rate to below 5%
  • Runs and monitors dialer campaigns through to completion
  • Manages Available time to 5.5 hours or above per CSA
  • Maintains sufficient phone coverage in specialty queues
  • Monitors, evaluates and assists with follow up on team hold screens
  • Monitors and ensures completion of returned CSA documents
  • Monitors quality and productivity of CSAs and generates reports
  • Monitors calls to observe employee demeanor, technical accuracy, and conformity to company policies
  • Answers questions and recommends corrective services to address customer complaints
  • Coaches agents through side-by-sides, monthly
  • Determines work procedures, prepares work schedules, and expedites workflow
  • Studies and standardizes procedures to improve efficiency of subordinates
  • Maintains harmony among workers and resolves grievances
  • Prepares and delivers monthly and annual performance reviews with management
  • Identifies beneficial training topics based on questions and requests from CSAs
  • Calculates and submits agent incentive points
  • Places employee orders
  • Processes order cancellations and account deletions
  • Conducts interviews
  • Delivers disciplinary action and maintains Key Incident Logs
  • Handles and resolves escalation calls
  • Miscellaneous projects as assigned by manager

 Experience/Qualifications/Education:

  • College degree preferred
  • 2 years supervisory experience, preferably in a call center environment
  • 3-5 years customer service experience
  • Health care industry experience preferred
  • Proficient in Microsoft Word and Excel
  • Excellent written and verbal communication skills
  • Strong organizational skills

Pailin Group Professional Search Consultants - Send resumes to Amanda Sonus - Senior Consultant asonus@pailingroup.com

www.pailingroup.com