Provides a single point of contact for designated customer(s) in matters related to support and services. Facilitates two-way communications between customer and Anthelio on relevant activities through correspondence and participation in operational, strategic and individual client meetings. Creates a positive view of Anthelio to the customer and keeps abreast of the customer’s satisfaction level with Anthelio services.
Manages the relationship between Anthelio and the client
Develops and maintains a comprehensive understanding of the customer’s primary operations, business environment, operational priorities
Maintains open and frequent communications with Anthelio management team in order to facilitate good communications between client and Anthelio
Participates in customer strategic and operational meetings to maintain a constant awareness of the customer’s key operations, strategic priorities, major initiates and significant issues
Assist client with the evaluation and prioritization of information technology opportunities based on the customer’s current business objectives and strategies
Ensures assigned customer is kept informed of Anthelio activities that directly or indirectly impact the customer’s services from Anthelio or their operations
Monitors and measures customer service levels against agreed upon performance standards
Maintains up to date knowledge of current information technology trends in healthcare
Leads the development and ongoing reinforcement of customer support agreements with the objective of ensuring consistent quality of service, support and system availability
Coordinate all activities and communications between the Anthelio team and the organization
Other Duties and Responsibilities
Actively supports and participates in organizational functions external to the division such as community projects and employee appreciation activities
Attends educational opportunities to expand understanding of the operational business of the healthcare industry
Performs other duties as required to meet departmental or organizational objectives.
Qualified candidates please forward by email cover letter outlining compensation, geographical preferences and availability along with professional resume in complete confidence to:
Frank Sinclaire - Health Care, Division Group Manager firstname.lastname@example.org
Pailin Group Professional Search Consultants Dallas Corporate Offices
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