Cloud Consultant Senior Architect
Houston, TX. Remote, USA
Summary
The Sr. Principal Consultant is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:
Demonstrates product expertise in most Company Cloud products
Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer
Follows PS implementation standards
Assesses complex project situations to make appropriate recommendations to both the organization and the customer
Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Company Cloud solutions
Major Responsibilities/Activities
The Implementation Engineer is responsible for delivering Company Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of products.
Solution Deployment (85%)
Works in close concert with Project Manager in successfully delivering projects
Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team
Follows PSO implementation standards
Execution of project plan tasks associated with engagements
Test plan validation
Regular communication of project status
Provides onsite/remote support for customer escalations as needed
Maintains on average of 70% utilization for billable projects
Identifies engagement-related problem areas and solves the issues in a proactive manner
Assists the Support group in performing service call/maintenance activities as required
Provide technical training to internal or external resources as needed
Maintains friendly and professional attitude in stressful situations
Administration (5%)
Maintains accurate and timely submission of timesheets, expense reports, and project-related forms
Maintains regular internal communications with project team, team lead, and manager
Provides feedback and updates to internal process through internal documentation
Follows standard department processes
Training (10%)
Continues to stay abreast of technology through internal training, lab development, and industry standard training/certifications
Minimum Requirements
Bachelor’s degree in a Telecommunication/Computer Engineering, Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience
3+ years of experience with the Cloud Platform
Knowledge on Amazon Web Services (AWS)
Development experience build apps and integration leveraging APIs, JSON, and JavaScript
8+ years of related experience
Experience with applications leveraging APIs, JSON, and/or JavaScript
Excellent communication skills
Software: Wireshark, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
Highly Desired Technical Skills
IP Telephony & Hardware: Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
Cisco/Juniper/other network routing and switching devices is an added advantage
Business Skills
Capable of working on or leading a team through a fast paced and complex project
Excellent verbal and written business communication skills, including escalation management and information presentation
Knowledge of customer service processes
Knowledge of Cloud change control processes
Exercises good judgment
Strong follow-through, ownership & responsibility on tasks assigned
Effective time management and maintains flexibility
Work Context
Communicates regularly with colleagues and management
Uses computer frequently
Occasionally travels to customer and business meeting sites, including international locations (on average 25% travel)
Benefits
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
401(k) matching program
Adoption Assistance
Infertility treatments
See more benefits information at https://mygenesysbenefits.com/
Covid-19
Safety for our employees and our communities is a key priority. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least September 30, 2021, in most locations, and we are re-evaluating the opening date of all the offices on an ongoing basis.
Equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, veteran status, and other protected characteristics.
TO APPLY - Forward resume to Robert Martin at rmartin@pailingroup.cpm
pailingroup.com
