Pailin Group Executive Search
Training Supervisor *Georgia*
Our client is a national leader in telecommunications field, is hiring a trainer to coordinate all aspects of training.The Trainer will be responsible for orientating, training, and evaluating field technicians in the Georgia are.
The training supervisor plays a pivotal role in training new cable technicians to become new productive talent.
Field Training Duties
Responsible for orientating, training and evaluating field technicians to be successful.
Train and demonstrate to all field employees’ safety requirements, installation specifications, driving requirements, customer services standards and administrative requirements and standards relating to their job.
Evaluate and monitor the quality of work and hourly production rate of pay for each new field technician in production to ensure they are meeting all standards or if they may need additional training to be successful.
Coach and counsel trainees when performance concerns arise.
Administer tests and evaluate the performance and conduct of all field employees prior to releasing them to production.
Coordinate all on-the job training for all technicians that require additional training as needed.
Communicate all training progress or concerns to project management and in a timely and professional manner.
Safety Duties Include
Ensure that employees are adhering to all safety requirements and regulations and lead or assist in weekly Safety / Communication Meetings.
Help support company safety program including Drive Cam
Monitor safety regulations and provide technical support to field personnel to ensure compliance with Federal and State safety regulations.
Identify company safety training needs and assist in development and coordinate safety training programs.
Periodically audit field practices and records to ensure compliance with company programs and Federal/State occupational safety and health regulations.
Supervisor Duties Include
Perform regular “ride-outs” to ensure quality, installation specifications, safety and customer service requirements are being met.
Perform minimum of 2 JSO’s per technician on a monthly basis
Ensure bi-weekly inspections are performed on vehicles.
Coach, counsel and evaluate field technician’s performance.
Listen to and resolve employee issues and concerns quickly.
Open and close the office when needed.
Identify, monitor and address problem areas and customer service/quality control issues and complaints.
Establish workable quotas.
Perform Quality Control Inspections; up to 2 jobs per day, 5% of all Field Technician work.
Resolve escalated customer issues quickly and in a manner that satisfies the customer; educate employees associated with the issue to resolve such issues without escalation.
Investigate and or resolve all trouble calls after install and damages.
Perform various Cable Technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.
High School Diploma or GED
Understands and demonstrates standard practices of installation of satellite, cable, telephony and related services.
Supervisory experience in cable television, telecommunications or customer service industry a plus.
Minimum 1 year of cable installation experience.
Completion of “Train the Trainer”.
Excellent communication skills.
Must be able to work flexible schedule including weekends
Must be able to travel out of state on an as needed basis.
Cable specific tools
Medical/Dental/Vision/Life Insurance/Long Term Disability/Short Term Disability
401(k) with Company Match
Company Stock Purchase Plan
Equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
When you apply for this job, you will be asked to answer questions regarding your criminal background. Answering “Yes” to the criminal background questions will not automatically bar you from employment. A criminal background check will be conducted following any conditional offer of employment. Only those crimes which are substantially related to the position you are seeking will be considered. Please note that for certain contractors with whom we do business, based on the nature of their operation, the type of offense and related factors may affect your assignment to that contractor. Factors that will be taken into account include: (1) The facts or circumstances surrounding the offense or conduct; (2) the number of offenses for which you were convicted or plea was entered; (3) your age at the time of conviction or plea, or release from prison; (4) any evidence that you performed the same or similar type of work, post conviction/plea, with the same or different employers, with no known incidents of criminal conduct; (5) the length and consistency of employment history before and after the offense or conduct; (6) any rehabilitation efforts, e.g. education/training; (7) any employment or character references and any other information regarding your fitness for the particular position; and/or (8) whether you are bonded under a federal, state, or local bonding program.
For applicants residing in and/or applying for a position in a state or locality listed below, please review the specific directions below before submitting your application.
GEORGIA APPLICANTS: Do not identify any verdict or plea of guilty or nolo contendere that was discharged by the court under Georgia's First Offender Act.
Posted: August 31, 2018
Please forward resume and salary requirements to Amanda Sonus firstname.lastname@example.org www.pailingroup.com