Pailin Group Executive Search
Area (Branch) Manager - Cleveland, OH
Client Company Information:
Our client has been a leader in medical supplies for decades and is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. An overall satisfaction rating of 99% and takes pride in maintaining that score. Over the years the organization has expanded nationally with current service locations in Arkansas, California, Colorado, Illinois, Ohio, Texas and Washington.
Job Summary:
Immediate opening in our Cleveland, OH Sales Office for a Branch (Area) Manager. The primary function of this position is to generate revenue, operations management, customer service, staff development, and budgeting. As a Branch Manager, you are responsible for the overall sales and operations of the Cleveland office, including the daily activities of the office staff.
Salary & Benefits:
Annual salary, plus bonus potential
Monday – Friday; 8:30 am – 5:30 pm schedule
Medical, Dental and Vision
401(k)
Personal, Sick and Vacation Days
Flexible Spending Account
Life & Disability Insurance
Education Assistance
Employee Discounts
Key Job Responsibilities:
Achieve sales, expense, and operating income budget
Manage Sales Office P&L – monitoring financial performance and expenses, driving growth, ensuring revenue and profit plans are achieved
Supervision and direction of office and distribution center staff
Motivation of personnel through positive reinforcement, team environment, communication of clear objectives, and performance reviews
Conduct monthly Quality Control reviews and review with CSRs
Responsible for Sales Office semi-annual business plan
Develop and implement center budget semi annually
Implement corporate sales strategies with quantifiable objectives specific to the market
Participate in community organizations to enhance visibility
Understand competitive forces and develops strategies to overcome them
Maintain sales coverage for vacant sales territories
Participate in monthly Area Manager meetings
Maintain accounts receivable at corporate objective
Work ship not billed to achieve corporate objective
Monitor and distribute work via Right Fax and Work Flow to ensure customer service level expectations are met
Ensure timely and accurate resolution of assigned Onyx incidents
Process time cards, deposits, etc.
Responsible for regulatory compliance and sales office audits
Interview, select, ensure orientation and training, and when necessary discipline and/or discharge departmental personnel
Inventory preparation
Safety/OSHA/facilities management
Miscellaneous projects as assigned by manager
Experience/Qualifications/Education:
Bachelor’s Degree required
3 years of customer service supervisor/management experience
P & L Management experience is required
Experience in sales management is strongly preferred
Proven track record of achieving sales, expense, and operating income budgets
Sales aptitude and problem resolution
Experience with financial planning and budget issues
Familiar with managed care and third party programs
Excellent written and verbal communication skills
Capable of building effective sales teams within the sales location and achieving success in a fast-paced, changing industry
Stable work history required
Superior interpersonal and communication skills required
TO APPLY
Forward resume along compensation requirements to the Pailin Group
Roxxanne Miller – Sales & Marketing Group Manager at rmiller@pailingroup.com
